According to the executive administrator of EMIS, Pedro de Abreu, Multicaixa Express is a tool widely used in the country, and it has had "very large" exponential growth.
"Three years ago we had 1.5 million transactions, last year we had 350 million transactions. We are talking about a very, very, considerable increase", stressed Pedro de Abreu, at the Financial Inclusion for Development Forum.
The official admitted that, in the last month, there were concerns regarding the security issues of Multicaixa Express, and in this sense the company will, in the near future, launch more validations, improve the process of approval of operations, with more validation messages.
"For example, every x uses you will have to receive a code on the phone to guarantee that it is the person, we will try to validate the origin of the codes, we will set the limits of use", he indicated.
"It is very important to say that this compromise of security and convenience is a difficult compromise. Maybe we could stop fraud without Multicaixa Express, but we need this type of tools and, therefore, we have to strike a balance between security and convenience", added Pedro de Abreu.
The official highlighted that fraud in means of payment is a global phenomenon, also because the number of digital initiatives has been increasing.
"In fact, we have a set of measures that I think will help to reduce this issue of fraud, it will not disappear, we are not correcting system failures, we are going to make the validation processes and use of the tool more resilient and less prone to fraud", he stressed.
At the beginning of May, EMIS issued a statement reporting the occurrence of scams at Multicaixa Express, by sending messages to users with the aim of removing users' personal data and access codes.
