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TAAG with new website to facilitate customer access

TAAG has launched a new website to facilitate some services such as reservation management, ticket acquisition, online check-in, price research, among others, the company said on Monday.

: Facebook TAAG - Linhas Aéreas de Angola
Facebook TAAG - Linhas Aéreas de Angola  

A press release states that the initiative aims to add more value to the service provided to the general public and comply with the ongoing commitment to improve services for customers and passengers.

The platform available in four languages, Portuguese, English, French and Spanish, "has a more intuitive navigation and easy access to key functionalities", stresses the document.

"TAAG, in the light of the best commercial practices in the sector, thus reinforces its commitment to digitalization, positioning the new website as the preferred platform for customers and passengers to request services, with various benefits such as greater autonomy, 'self-service' service 24/7, agility and security", says the statement.

According to the note, the company's new website has been fully optimized, is visually more appealing, faster in processing instructions, more interactive and adapted for navigation via mobile.

The company promises to incorporate, by the end of this month, new functionalities on the website, with emphasis on the 'plusgrade' (auctions), "a modality that, according to the applicable terms and conditions, will allow passengers with confirmed/purchased tickets to request an 'upgrade ', i.e. the opportunity to make an offer to be placed in a higher class than the one for which your original ticket was purchased".

"TAAG thus remains deeply engaged with the excellence, quality and convenience of the service provided to the customer, framing the new website as another stage of its modernization and digitalization process", reads in the statement.

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