First, the BNA states that financial institutions should continue to allow “cash deposits and withdrawals, domestic and international transfers, issuing of domestic and international payment cards, issuing of customer account statements, among others”.
In a statement to which VerAngola had access, the national regulator also guides the institutions to guarantee the acceptance of documents whose validity period ends during the period of the State of Emergency or in the previous or subsequent 30 days.
Banks must also provide alternative, non-face-to-face means to customers, such as telephone, e-mail, access to homebanking “or other digital solutions that guarantee regular access to accounts and balances (…) and allow remote operations to be carried out”, taking into account account of the temporary closure of some agencies.
The BNA also states that institutions must guarantee the functioning of ATMs and ATMs and payment terminals throughout the national network.
The country ‘entered’ this Friday into the so-called State of Emergency, which will have an initial duration of 15 days, taking into account the coronavirus pandemic.
