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Issuing documents at AGT will be easier: signature is now done via QR Code

The General Tax Administration (AGT) decided to facilitate the process of issuing the Certificate of Non-Debtor (CND). AGT now offers a QR Code option, which replaces the obligation of an AGT officer to sign the document.


This change aims to make the process easier and faster. The adoption of the QR Code - a system that reads bar codes that can be transformed into text or numbers - will enable taxpayers to deal with less bureaucracy when requesting the CND.

Leonel Cambango, director of the Information Technology Office of AGT, quoted by Angop, explained that this new electronic method helps AGT to analyse the taxpayer's tax situation more quickly and effectively, making the certificate available in a short space of time.

The electronic system arrived at the AGT in 2019, having already suffered several changes and improvements. This system works with the SLA-Service Level Agreement definition. That is, it allows to execute a service as soon as it is requested. After the request is made, the service will be concluded in 48 hours.

Besides being fast, this system is also convenient: taxpayers can request the document without having to physically go to a tax office, he indicated.

"AGT has available, in all tax offices, technicians dedicated to meeting requests from digital platforms, such as the Portal of the Taxpayer, AGT Mobile and CAC - Center for Support to the Taxpayer, and is expanding the capacity to meet the requests of the CND," said the responsible.

Leonel Cambango also revealed that this innovation is part of AGT's digital strategy and that, per day, they estimate to issue about 260 CND.

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