Ver Angola


Ombudsman carried out 71 percent of activities in 2021 despite financial limitations

The Ombudsman's business plan for 2021 was fulfilled by more than 71 percent, despite the difficulties faced, such as financial limitations and low salaries of its employees, according to the activity report.


The 2021 Annual Activity Report, unanimously approved this Thursday by the National Assembly, states that the year under review was marked by visits to the provinces, presentation of the 2020 activity report and a clarification session or lectures to the various academics institutions, among others.

According to the document, procedural activity, which consists of handling or investigating citizens' complaints, has seen a considerable increase.

"Despite the limitations, the Ombudsman favored bringing services closer to citizens, especially through the mechanism of hearings granted to citizens", the report says.

And regarding the limitations, the document points out those of a budgetary nature, with regard to the structuring principles of the Ombudsman: independence, financial, patrimonial and administrative autonomy.

The lack of Ombudsman's facilities for the central structure and for the provincial services, the low salary of the Ombudsman's employees, which has resulted in their flight to the courts and the lack of transport for the holders of management and leadership and support to the services were also constraints in the body's performance.

In 2020, the premises where the Ombudsman's Office operated were assigned to the Supreme Court, a situation that did not please the employees of that institution, who considered, in a letter addressed to the Head of State, the measure "abrupt" and "inelegant in the form of treatment, voting for a public body of constitutional dignity".

In the document, the Ombudsman's Office, currently installed in the Palace of Justice, asks for its own infrastructure to accommodate the Ombudsman, his deputy and employees and administrative agents, "giving greater dignity to the institution and the citizens, in obedience to the principle of accessibility and equality".

The Ombudsman's report makes some suggestions, such as strengthening institutional cooperation, especially with public administration bodies and agents, subject to the scope of action of the Ombudsman, in providing all the clarifications and information requested by the Ombudsman. 

The Ombudsman's Office also asks for more speed in communication with public institutions, in order to guarantee better service to the citizen, as well as for public servants to raise their level of conscience, "as potential entities aimed at fulfilling the duty of cooperation, under the law".

In 2021, the Ombudsman requested clarification on complaints made by citizens and legal entities to 71 entities concerned, among which the municipal administration of Viana, Ministry of Health, Angolan Bar Association, Ministry of Agriculture and Fisheries, National Bank of Angola, Provincial Government of Luanda, among others.

The procedural length of the courts, with 120 complaints, was the most recurrent complaint from citizens in 2021.

"Citizens show a loss of trust in the courts and other institutions for the administration of justice, because they do not find a quick response to their concerns and demands submitted to the institutions", says the report.

In view of this delay in justice, the document expresses concern about the phenomenon of justice in their own hands, "which is gaining frequency" in Angola.

"Another phenomenon that can be extracted from the data presented here has to do with land conflicts. What has been observed is that these conflicts involve not only individuals, but also entities invested with public powers", reads the report.

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