According to Expansão, the non-reimbursement of several passengers who saw their flights canceled is at the heart of the complaints against the flag carrier.
It should be noted that the company - which was greatly affected by the restrictive measures of circulation established to combat covid-19 - made available 118.5 million kwanzas to reimburse some passengers between March and August 2020. However, from then on not much is known on the amounts still to be returned, with last year an increase in complaints, which continues to grow.
Thus, according to the data, TAAG overtook BPC, leading the list of companies with the most complaints. After leading the table in the last two years, BPC now descends to second place with 20 complaints.
Complaints against the bank concern current account services, delays in movements at ATMs, ATMs and transfers.
Third on the list is the National Electricity Distribution Company (ENDE), with 18 complaints mostly linked to unannounced power cuts and alleged "cases of corruption" by ENDE technicians, writes Expansão. Next is the Public Water Company of Luanda (EPAL), with 12 complaints.
In the period under review, a total of 659 complaints were received by INADEC – of which 75 concern the four companies mentioned above – and 303 were dealt with, according to Expansão.
