According to the balance of Complaints submitted to the National Bank of Angola in the first quarter of 2021, in January it was when customers had the most complaints, mainly about transfers (103), followed by demand deposits (107) and consumer credit (40).
With regard to complaints about transfers filed against financial institutions, the reasons are linked to the operation not carried out / recognized, the length of the operation and the non-availability of values to the beneficial owner.
Regarding demand deposit accounts, complaints have to do with improper handling, non-availability of cash and commissions / expenses made by banks.
The list of financial institutions with the most complaints is led by the Bank of Savings and Credit (BPC), with 168 of the total criticisms presented, with regard to demand deposit accounts, transfers and ATM machines, followed by the Bank de Fomento Angola (BFA), also with the first two problems of the BPC and operations abroad.