Ver Angola

Society

INADEC refunded 27 million kwanzas to consumers in the first half of this year

A total of 27 million kwanzas were recovered by the National Institute for Consumer Defense (INADEC), in the first six months of the year. The institute received over 2000 complaints, having resolved 1756, which resulted in the restitution of 27 million kwanzas.

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The institute received 2446 complaints from five provinces of the country, of which 1756 were resolved.

Poor service provision, undue charging and non-return of amounts by various companies were the main complaints made by consumers, writes Expansão.

"Our intention is to resolve the processes more quickly and when there is no understanding between the parties, we forward the processes to the judicial sphere," explained Wassamba Neto, INADEC's deputy director.

Speaking to Expansão, the official made it known that "at the moment there are nine cases that have been submitted to the Attorney General's Office involving, among others, the Boa Vida Group for breach of contract, the company Comalte Lda also for breach of contract, and the Comandante Loy Consortium for the construction of various dwellings in an inappropriate location".

Wassamba Neto also admitted that the amount refunded would have been greater if the institute had an organic statute. The official explained that the lack of this statute hinders the actions of INADEC, which in some situations cannot act because it has no legal support.