The customer provider portal is designed and available for cases in which regulatory deadlines are not being met and, in this way, the bank can anticipate resolutions in accordance with its customers' expectations.
"In our journey to strengthen relationships with our customers, we are committed to placing them at the center of all our operations. For this reason we are dedicating significant resources to ensuring that their needs are met efficiently and that their concerns are treated with the utmost attention and care", said BAI's PCE, Luís Lélis, at the launch of the portal.
For more information about the operation of the customer provider's office and the respective services offered, customers can consult the website https://www.bancobai.ao/pt/institucional/provedor-do-cliente/enfoque-no-cliente, where will also find a space to register their complaints and consult useful information about the procedures adopted.
The launch of the customer provider portal is another concrete step towards customer satisfaction, part of BAI's commitment to providing transparent and effective channels for handling complaints and ensuring every customer feels valued and respected.
