According to Florbela Araújo, conflicts over land tenure persist throughout the country, and especially in Luanda, as well as the lack of payment of retirement pensions to the elderly, situations reported daily to the body.
"Taking into account that there are still elderly people who do not receive their pension and it has also been a very big impact, a great help from the Ombudsman in helping these citizens on how to receive this survivor's pension", said the provider.
In addition to land conflicts, procedural delays and non-payment of retirement pensions, she explained, the public body also receives complaints about situations that are outside its scope of action, such as issues related to family conflicts.
"And then, we have many complaints in particular that do not fall within the scope of the Ombudsman's performance, such as issues related to divorce, lack of maintenance", she stressed.
But, stressed Florbela Araújo: "We have had a great interaction and harmony with the president of the Superior Council of the Judiciary, to whom we have forwarded all questions related to the procedural length of the courts".
In statements on the sidelines of the ceremony for the presentation of the Human Development Report 2021-2022, the Angolan Ombudsman highlighted the importance of the document, particularly for Angola.
The issue of human rights protection in Angola is one of the three axes defended by the United Nations Development Program (UNDP) in Angola for the reduction of the country's multidimensional poverty.
The world report states that Angola remains in the group of countries with the average Human Development Index (HDI). The country occupies the 148th position among the 191 countries and territories considered in the document.
For Florbela Araújo, the report reinforces the need to safeguard citizens' fundamental rights, freedoms and guarantees, that is, human rights.
"Looking at the poverty rate we have, in which we must help everyone so that we can reduce the poverty rate in Angola and make the social conditions of people, as citizens, gradually improve", she stressed.
Because, "both the Constitution and the ordinary laws determine that the person must have a dignified life, therefore the dignity of the human person must be respected, and for that the government must create the necessary conditions for people to have a dignified life at the society," he noted.
"We are always intervening, when necessary, defending the rights, freedoms and fundamental guarantees of citizens or the violation of these rights when we see and we are receiving more and more complaints and claims from citizens", concluded the Ombudsman.