The executive president of TAAG, Eduardo Soria, responded to Lusa about the incidents that involved Abel Chivukuvuku on a trip from Cabinda, in which the politician admitted to having traveled without a boarding pass and questioned the empty seats on the plane, regretting the "disorganization" that harms "almost daily" countless passengers.
Without referring to the specific case, Eduardo Soria stressed that TAAG is still returning to normality and is facing problems in the domestic segment for several reasons, including "explosive" demand.
Still this week, he added, another aircraft should arrive to add to the domestic operation, which even so will not be enough to solve all the problems, which also involve infrastructure.
"That does not depend on us. When a market grows - and it seems that the domestic Angolan market is growing a lot - it is not just a matter of placing more planes or making more flights, it is also necessary to adapt the facilities to demand", said the official. of TAAG.
To improve its ability to respond to current demand, the company is working together with the Airport Management Society (SGA) and the National Civil Aviation Authority (ANAC), including on regulatory issues, with improvements expected by Christmas.
"This will take some time, we hope it can improve until Christmas with a series of initiatives that we are developing to offer better service in some areas, others are limited because constructions cannot be done overnight", advanced.
Eduardo Soria pointed to Cabinda as one of the airports with the most traffic, with "very old facilities" that need renovation. "In this process, TAAG is just another customer", he commented.
He also said that the national airline "is aware that many things do not work as they should be, for a number of reasons" that the company is trying to prevent in various ways.
One of them will be through a new 'website', "totally secure" and that could alleviate the 'call center' "which is totally saturated".
"There are many calls and many actions that should be resolved simply through the website", underlined Eduardo Soria, revealing that the new website will allow transactions on TAAG flights operated with "all partnerships" that are being prepared.
"Currently, Iberia (whose inaugural flight takes place on the 27th of June) is the main one, but it will not be the last and there customers will be able to buy and pay at any time in a safe and transparent way", he declared, indicating that included "other improvements" on the website that will be announced in the near future.
TAAG on Tuesday accused Abel Chivukuvuku of having violated "aeronautical measures" by boarding a flight without a boarding pass.
The politician, a former leader of UNITA and the CASA-CE coalition, questioned the "disorganization" and the existence of empty seats on the plane, suggesting an attempt to retain him in Cabinda, where he participated in a UNITA rally, a party whose lists should be included to run in the general elections scheduled for 24 August.
