João R., one of the passengers affected by the situation, told Lusa on arrival in Lisbon, on Saturday morning, that he waited about 30 minutes at the crosswalk, but only about a dozen bags appeared, admitting that more than half of the passengers have been left with their luggage in Luanda.
"I was told that the bags would arrive on the Sunday night flight, however I only received an automatic email saying that the bag had arrived yesterday (Tuesday) night", said the passenger, who was dissatisfied with the lack of carrier response.
"I was never contacted in person, I always had to call to find out what had happened to my bag and I still have to go pick it up at the airport", he criticized.
A TAP source blamed the work on the runway at Luanda airport for the incident, as they affect the weight of the plane for take-off for flight safety reasons.
"This situation may force you to remove some weight from the plane, namely cargo or luggage, in a variable amount (which may even be zero), depending on the occupancy of each specific flight and the weather conditions at any given time, namely the direction and intensity of the flight. wind", he said.
According to the same source, the bags of the flight in question were transported the next day (Sunday) and were delivered to the passengers, which did not happen, at least in the case of João R.
Lusa asked TAP about how many passengers were affected and the number of bags that remained in Luanda, but the company did not respond.
Asked whether passengers will be compensated, TAP also replied vaguely: "All air transport regulations are applicable in this situation, which TAP scrupulously complies with".
According to João R., in his case, "they said that they would only pay for basic hygiene products, first necessity, with the presentation of the due invoices".
