Ver Angola


Consumer Institute outraged at March tuition fees

The National Institute for Consumer Protection (Inadec) expressed indignation this Tuesday at general and university education institutions "demanding payment" of the March tuition fee, despite the suspension of classes due to the covid-19 pandemic.


In a note sent to Lusa, Inadec states that last week it received several complaints from parents that they are being charged the March tuition fee, a period in which the authorities suspended classes because of covid-19.

In the document, Inadec informs consumers that since the government has declared a state of emergency and directed the confinement of citizens, it is necessary "to wait for the pronouncement of the responsible ministerial departments, namely the ministries of Education and Higher Education".

Weeks before the first period of state of emergency was declared in Angola, which ran from 27 March to 10 April, in order to contain the spread of the coronavirus in the country, the authorities had already suspended classes in general and university education.

"We are going to wait for how the situation will be resolved, it will certainly be resolved in the best way safeguarding the rights of consumers that we all are," Juliana Luciana Gonga, head of Inadec's consumer support and dispute resolution department, told Lusa.

The note also notes that in the period between 6 and 10 April, the public institution conducted 168 discovery visits to various commercial and service establishments in the country, registering 32 complaints, 56 infringements that resulted in 33 notifications, 21 seizures of goods and 3 actions of destruction of products for being unfit for consumption.

Angola currently has 19 confirmed cases of people affected by covid-19, including 13 assets, two deaths and four recovered.

Since Saturday, the country has been fulfilling the second period of the state of emergency, which lasts until April 25.

Limitation in the movement and permanence of people on the public highway, specific hours for marketing of food products, public and private institutions with only one third of employees for minimum services are among the measures of the state of emergency.

Avoiding crowds, social isolation and staying at home are the recommendations of the authorities.

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