Although the number of complaints registered with the Financial Conduct Department is still low, considering that only 5.4 customers in every 100 thousand filed complaints against large financial institutions, it still increased 50 percent in relation to the same period in 2019 when consumers of financial products and services filed a total of 494 complaints.
Transfers (192) and demand deposit accounts (164) motivated most complaints.
Among the main reasons for complaints about transfers are: operation not carried out / recognized; delay in carrying out the operation; and non-availability of values to the beneficial owner.
As for demand deposit accounts, they were motivated by: undue movement; non-availability of cash and commissions / expenses.
Consumer credit (52), other types of credit (50), operations abroad and home loans (41 in each case), ATM / TPA machines (34), debit cards (25) follow , orderly accounts and foreign exchange transactions (24 each) and service provision (20).
Complaints about credit cards, collections, prepaid cards, time deposit accounts, bank overdrafts, checks, Internet Banking, Mobile Banking, Bankita deposit accounts and car loans were also registered.
The Savings and Credit Bank (BPC) was the main target of complaints, followed by Banco Angolano de Investimento (BAI), Banco de Fomento Angola (BFA), Banco Millenium Atlântico, Banco Sol and BIC, with respect to large financial institutions.
