The insurer evaluates and finances around 5000 repairs per year, with a monthly average of more than 400 claims across the country. With this new service, the company intends to reduce the average repair time from 10 to five days, centralizing all stages in a single space, for now in Luanda, later in other areas of the country.
"This solution has a pioneering format, it was created to meet customer needs, it is faster and more efficient. The secret is to concentrate the entire process in one place, from opening it to delivering the finished car, with customer monitoring and of our technicians. This allows us to control everything that is happening, ensuring quality delivery and policyholder satisfaction", said João Sena, Fidelidade's Customer Service director.
'Fidelidade Help a Car' plans to initially carry out 70 inspections and repairs per month, with the capacity to reach 150, following customer needs. The insurance company has created partnerships that guarantee a quick response, maintenance and the ability to have a large number of vehicles in the same location.
It is also expanding its supplier network and working to have reliable parts stock forecasts for the most frequent repairs, and in parallel, it is creating a parts reconditioning system, with quality and guarantee, contributing to environmental sustainability and the speed of repairs.
According to the most recent data from ASAN, the insurer's accident rate is 59 percent, in a universe of more than 100,000 insured vehicles, representing an annual turnover in the automobile sector of approximately 8 billion kwanzas.
The insurer plans to expand the 'Fidelidade Help a Car' service model to other provinces, implementing two more spaces by 2025, reinforcing its commitment to innovation and excellence in customer service.
