Ver Angola

Banking and Insurance

BNA says civil servants can receive their salaries at any bank

The National Bank of Angola (BNA) clarified this Saturday that public employees are not obliged to receive their salaries through a public financial institution, recommending that they appeal to the regulator if they encounter difficulties in changing accounts.

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The national press has denounced the difficulties experienced by civil servants and pensioners to withdraw their salaries at Banco de Poupança e Crédito (BPC, a public institution), facing long queues, being forced to travel miles away and sometimes wait several days to access their income.

"The National Bank of Angola, as the entity responsible for supervising the conduct of the financial sector, has received a significant number of complaints regarding the process of opening bank accounts and salary domiciliation transfers by public servants," the central bank points out, stressing the need to ensure that financial institutions "increasingly respect, the right of customers to choose and change products or services."

The BNA points out that, like other consumers, civil servants and pensioners of the National Institute of Social Security (INSS) are free to open bank accounts at any of the commercial banks operating in the domestic market, so there is no obligation to receive their income in a public financial institution.

The Angolan regulator advises civil servants who want to domicile their salary in another bank financial institution to carry out "the settlement of their credit liabilities at the bank of origin" or to ensure "full consultation with the commercial banks involved" and, if difficulties persist in the process of opening bank accounts, appeal directly to the National Bank of Angola, contacting for this purpose the Financial Conduct Department at dcf@bna.ao or reclamacoes@bna.ao.

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