Ver Angola

Banking and Insurance

Customers no longer have to pay fees when they want to change their bank's salary

Through a circular, the National Bank of Angola (BNA) established that commercial banks cannot require the presentation of the "Letter of Suitability" to customers who want to change their salary to another bank. The measure thus puts an end to the charge, of about 10 thousand kwanzas, that commercial banks used to apply when a client wanted to change his or her banking institution.

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The measure was welcomed by Rui Malaquias, economist, who, speaking to Rádio Nacional de Angola (RNA), admitted that measures such as these show that the BNA is paying attention to small details.

"It is measures like these that the national bank has to continue to pay attention to because this shows that the central bank is attentive to the small details that are small for the financial system, but are very important for users," he indicated.

"In this specific situation, it makes it easier to change the domiciliation of income and, for example, to apply for a credit or to change from a bank that doesn't provide a good service to another that provides a better service," he added.

The economist considered that the circular is "timely", indicating that he hopes that the BNA "looks at other constraints" that cause customers not to have "confidence in the financial system".

In turn, bank manager Afonso Malaca, also speaking to RNA, said that with these new procedures, "clients will have other obligations, which include, above all, that in case of consultation with the banks, the banks have the obligation to resort to the credit risk certificate in order to find all the financial information allowing for the change," he said.

The manager explained that this type of procedure should be guided by "good sense and what is the need of each party," since "the mobility of a client to another entity always needs to be investigated so as not to endanger that the same may leave one or another institution leaving a situation that does not allow the normal operation of this or that institution.