Ver Angola


Authorities launch free call-center for "regular complaints" about government action

The General Inspectorate of State Administration (IGAE) presented this Tuesday its free call-center 119, with 16 multi-dimensional lines, a denunciation tool for the citizen "to evaluate and monitor the action of the executive and its agents".


According to the IGAE deputy inspector general, Eduardo Semente, the 'call-center' is a "value for social control" and through which citizens "in all areas of life can present their complaint in an anonymous or public form".

"It is a service that will make the action of the executive increasingly scrutinised, it is a social scrutiny of the action of the executive", he argued.

The IGAE hopes that the 'call-center', which will operate in the room of the technicians of the institution's Denunciations, Complaints and Claims Directorate, "at no cost" to users, will become a regular mechanism for "denouncing the misconduct of public agents".

Eduardo Semente pointed out that the telephone line is free of charge, mentioning that it also appears to "make it easier for citizens with financial incapacity" to access the communication platform.

"And this is the big difference, because the call is totally free and will forward the calls to 111 - Centro Integrado de Segurança Pública [CISP] - and it's a substantial change", he noted.

For his part, Interior Minister Eugénio Laborinho, who inaugurated the IGAE call-center, considered that the instrument will not only deal with a greater number of complaints, but there will be greater quality in the treatment of them.

According to the government, the recently inaugurated CISP will work in connection with the IGAE's line accessing directly and dealing with complaints that call for immediate intervention by police agencies.

The inauguration of the call-center is part of the cycle of activities alluding to the 28th anniversary of the Inspectorate General of the State Administration of Angola, marked on 17 January.

The protection of sensitive knowledge, the recovery of waste in the environmental field, poaching and environmental quality - sanitation strategy are some of the topics being addressed in a lecture in Luanda, alluding to the anniversary of the IGAE.

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